Eb999 treats the protection of your personal data as its highest priority. This Privacy Policy explains how we collect, use, and safeguard your data.
Eb999 respects your privacy. We collect only what is necessary, keep it secure, and never sell it to third parties. Reading this policy in full will help you understand your rights over your own data.
Eb999 (hereinafter referred to as "we", "the platform", or "eb999") is a trusted online gaming platform serving users in Bangladesh and beyond. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data safe.
This Privacy Policy applies to eb999's website, mobile app, and all related services. By registering on eb999 or using the platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team.
We commit that your personal data will never be sold or used beyond its approved purposes. Our Privacy Policy is built in accordance with international data protection standards.
Eb999 collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.
Information Provided Directly by You:
Automatically Collected Information:
Eb999 uses collected data only for specific, legitimate purposes. Under our Privacy Policy, we use your information for the following:
| Purpose | Data used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, phone | Contract fulfillment |
| Identity Verification (KYC) | National ID, address | Legal Obligations |
| Transaction Processing | Payment Information | Contract fulfillment |
| Fraud prevention | IP, device, and log data | Legitimate interest |
| Customer support | All Data | Contract fulfillment |
| Sending promotional offers | Email, phone | Consent |
| Responsible Gaming Monitoring | Gaming Activity | Legitimate interest |
You can opt out of promotional communications at any time by contacting our support team or updating your preferences in account settings.
Eb999 never sells your personal information to third parties. However, your data may be shared in the following limited circumstances:
Eb999 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve the user experience.
Types of cookies we use:
You can delete or block cookies at any time through your browser settings, though doing so may limit some features of the platform.
Eb999 does not retain your data beyond defined periods. Each category of information has its own specific retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Legal Requirements |
| Support Conversations | 3 Years | Service Quality Improvement |
| Cookie Data | 30 Days – 1 Year | By cookie type |
| Marketing Information | Until Consent Is Withdrawn | Your Preferences |
Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.
Eb999 employs state-of-the-art technical and administrative measures to protect your data. Our security framework includes:
Under eb999's Privacy Policy, you have the following rights. Contact our support team to exercise any of them:
Eb999 gives you full control over your personal information.
You have the right to know what information we hold about you and to request a copy of it.
If any of your information is inaccurate, you can request a correction at any time.
You may request deletion of your data under certain conditions. Full deletion may not always be possible where legal obligations require us to retain it.
You may request that we restrict the processing of your data under certain circumstances.
You can request a copy of your information in a common format and ask for it to be transferred elsewhere.
You may object to processing based on marketing or legitimate interests, and opt out at any time.
Eb999 is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration and identity is confirmed through the KYC process.
If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If you believe your child is using this platform, please contact our support team.
Eb999 may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following methods:
Updated policies take effect 30 days after publication. Continued use of the platform or failure to object within this period will be considered acceptance of the revised policy. If you do not agree with the changes, you may request that your account be closed.
For any privacy-related questions, concerns, or requests, please reach out to our dedicated Privacy Team. We typically respond within 7 business days and aim to resolve complex matters within 30 days.
Ways to reach us:
If we are unable to resolve your complaint to your satisfaction, you may escalate it to the relevant data protection authority.
Eb999's Privacy Policy is not just on paper — it is put into practice at every step.
All your data is protected with 256-bit SSL encryption. Bank-grade security technology is used across eb999 to keep your information safe at all times.
Eb999 never sells your personal information to third parties. Your data is used solely to provide our services and for no other purpose.
Independent third-party security experts regularly audit eb999's systems, and any vulnerabilities identified are resolved promptly.
You can request to view, correct, or delete your data at any time. Opting out of marketing communications is also quick and easy.
We are transparent about what data we collect and why. No hidden agendas — eb999 is committed to full transparency.
We respond to all privacy-related requests within 7 business days. Urgent matters are handled as a priority.
Eb999's Privacy Policy keeps your data protected with the highest level of security. Register with confidence and enjoy slots, Live Casino, and betting on a platform you can trust.